FAQ

Shipping & Delivery

How long will my order take to arrive?
Orders are processed within 1-3 business days. Standard shipping within the U.S. typically takes 5-8 business days after processing; international shipping to Europe typically takes 8-15 business days.

Do you ship internationally?
Yes, we currently ship to the United States and countries across Europe. Shipping options and rates are calculated at checkout.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Can I change or cancel my order?
If your order hasn't shipped yet, contact us right away at support@pawlynshop.com and we'll do our best to accommodate changes.

Returns & Refunds

What is your return policy?
We accept returns of unused items in original packaging within 30 days of delivery. See our full Return & Refund Policy for details.

My item arrived damaged. What do I do?
Contact us within 7 days of delivery with photos of the damage, and we'll arrange a replacement or refund at no cost to you.

Products

Are your products safe for pets?
Our products are made from pet-safe, food-grade, or BPA-free materials where applicable, and are designed with everyday comfort and safety in mind.

Do you offer a warranty?
If a product arrives defective or fails under normal use shortly after purchase, contact us and we'll make it right.

Still have questions?

Reach out any time at support@pawlynshop.com.